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Return to shopReturns + Exchanges
At My Happy Plush, your happiness is our top priority! If something isn’t quite right with your order, don’t worry — we’re here to make it right with easy returns and exchanges.
🪄 Returns
We gladly accept returns within 14 days of delivery.- The item must be unused, in its original condition, and include all tags, packaging, and accessories.
- Items that are damaged, altered, or missing components may not be eligible for a full refund.
Return Scenarios:
🔹 If the issue is on our side (e.g. wrong item, defective product): We’ll provide you with a free return shipping label. Please contact us before sending your item back.🔹 If you simply change your mind or no longer want the item: You can still return it, but you’ll be responsible for the return shipping cost. Once we receive and inspect your item, we’ll issue a full refund. Contact us first before returning your order to receive the correct return instructions. Email: admin@myhappyplush.comExchanges
Want to exchange your plushie for another style or character? No problem!- Contact us first to request an exchange.
- Extra shipping fees may apply depending on destination and product availability.
- Exchanges are only accepted if the original item is returned in new and unused condition.
How to Start a Return or Exchange
- Email us at admin@myhappyplush.com with your order number and reason for return or exchange.
- Our support team will reply within 24–48 hours with the next steps.
- Once we receive and inspect your return, we’ll process your refund or exchange right away.
Refund Eligibility
- You notify us within 14 days of receiving your order.
- The item is in its original, unused condition with packaging intact.
- You’ve contacted us before sending the product back.
When Will I Receive My Refund?
- Refunds are processed within 3–5 business days after receiving your item.
- Your bank or payment provider may take an additional 5–10 business days to reflect the credit.
- Refunds are always issued to your original payment method.
Non-Refundable Situations
- The item is returned damaged, used, or missing parts.
- The return is sent back without prior authorization.
- The return request is made after 14 days.
- The product’s condition has been significantly altered.